Frequently Asked Questions

1. What is Tinyzo?

Tinyzo is an online store offering carefully selected products for customers across the United States. We aim to provide convenient shopping, reliable service, and a smooth customer experience.

2. Where does Tinyzo ship?

We currently ship to addresses within the United States only.

3. How long does shipping take?

Orders are generally processed within 1–3 business days. After shipment, standard delivery typically takes 6–11 business days.

The estimated total delivery time is 7–14 business days.

4. Do you offer free shipping?

Yes. We offer free standard shipping on all U.S. orders, with no minimum purchase required.

5. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

6. How long does it take to process an order?

Orders are normally processed within 1–3 business days, Monday through Friday, excluding weekends and U.S. holidays.

Orders placed before 5:00 PM EST on a business day generally begin processing the same day. Orders placed after that time begin processing the next business day.

7. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at support@tinyzo.store.

We will do our best to accommodate your request, but changes or cancellations may not be possible once an order has entered processing or has already shipped.

8. What is your return policy?

We accept eligible returns within 30 days of delivery. Items generally must be unused, in their original condition, and in their original packaging.

Please contact us before sending a return so we can provide the appropriate instructions.

9. Do you charge a restocking fee?

No. Tinyzo does not charge a restocking fee.

10. Who pays for return shipping?

Customers are generally responsible for return shipping costs.

However, if an item arrives damaged, defective, or incorrect, Tinyzo will assist with the issue and may provide a replacement or refund as applicable.

11. What if I receive a damaged or incorrect item?

Please contact us as soon as possible at support@tinyzo.store and provide your order number and clear photos of the item.

We will review the issue and work with you to provide an appropriate resolution, such as a replacement or refund.

12. Do you offer exchanges?

Yes. Eligible exchanges may be available within 30 days of delivery, subject to product availability.

Contact us with your order number and the item, size, or color you would like to exchange.

13. When will I receive my refund?

Once an approved return has been received and inspected, your refund will be processed to your original payment method.

Please allow up to 10 days for processing. Your bank or payment provider may require additional time for the funds to appear in your account.

14. What payment methods do you accept?

Available payment methods are displayed during checkout. You can select from the payment options available for your order.

15. Are there any hidden shipping charges?

No. We offer free standard shipping on U.S. orders, and there are no additional standard shipping charges beyond the amount displayed at checkout.

16. What should I do if my order is delayed?

Occasional delays can happen because of carrier volume, weather, holidays, or other circumstances outside our control.

If your order has not arrived within 20 business days after shipment, please contact us so our team can investigate the shipment.

17. How can I contact Tinyzo?

Our customer support team is happy to help.

Email: support@tinyzo.store
Phone: +1 218-332-0668
Address: Tinyzo, 1600 Pacific Ave, Dallas, TX 75201, United States

18. When will I receive a response from customer support?

For return requests and customer-service inquiries, please include your order number and as much relevant information as possible so we can assist you efficiently.